Frequently Asked Questions

How to order from Daraz2020.com?

Ordering from Daraz2020.com is actually pretty easy! All you will need to do is to follow three simple steps:

1. Browse for the product you are looking for.
2. Click Buy Now Button. Fill the order form and click Order Now. (An order number will be sent to you via email)
3. Our friendly customer support team will contact you for order confirmation
4. Post confirmations you will get the delivery of your desired product in a few days.

Do you have any physical outlets where I can buy your products?

Currently, Our Authorized Vendors in Karachi and Lahore & Daraz2020.com is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online WhatsApp newsletter on Home Page so you will be able to receive the latest news and updates about Daraz2020.com, including any promos and sales we are offering.

Do you have a minimum order requirement?

We are here to support your product needs whether individual or bulk order quantity. For any assistance with respect to multiple quantities, you can choose to get in touch with us through our number: 0335-9019001 | 0331-9011911

How safe is shopping at Daraz2020.com?

About Payment Safety Our Bank Account Are Registered By FBR You Can Easily Verify-in FBR Website FBR Reference No: 7601206-4 Daraz2020.com values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept confidential and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.

What do I do if my items have not arrived?

Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of your purchase. Please contact our customer service team if you have any concerns about product delivery: 0335-9019001

How Do I Track My Order?

You Can Easily Track Your Order via our 24/7 order tracking System Click Here

How is the quality of the products at Daraz2020.com?

It is our standard practice to have approved products and vendors on our website only. Before dispatching the product to you each one is checked as per its description to ensure that the best quality products are delivered to your doorstep. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken.

Do you allow exchanges in case the item I get is wrong or defective?

Daraz2020.com offers exchanges in cases the product is wrong or defective (we have a 7day return policy in place to ensure that all expectations are met). Please visit https://daraz2020.com/returns-exchange/ for complete details.

Why Do We Charges Advance Delivery Charges?

Many people reject the parcel they ordered online after it gets delivered to their Doorstep. Then we had to Bare Loss of product and delivery charges. Also that parcel “on hold” many days at Courier service. If the customer pays shipping Advance then he/she confirmed that he will accept the order at delivery time. So avoid fake customers ordering online we make this policy & some cases we require full or partial advance payments where order total exceeds a COD threshold or supplier require Pre-Payments before arranging the product…

Can I change my order?

At our customer service helpdesk, you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center: 0335-9019001

How are items packed?

All items are carefully inspected and then packaged at our fulfillment facilities – to avoid any form of damage. We ensure the package is wrapped in bubble/plastic wrap and fragile (electronic etc.) items are secured in an additional layer of protective packaging.

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